$15 Flat Rate Express Australia-wide Shipping (Includes Transit Insurance)

Support

We trust that you will find using our new Cannon Sound And Light site a grief free experience. If you have any online security concerns, phone and fax orders are still welcomed. Direct Bank Transfer is also available as a payment option, giving you the convenience and efficiency offered by online ordering, without a credit card. PayPal is a further option.

Pricing
All prices are in Australian Dollars and inclusive of GST.

We charge $15 Flat Rate Express Australia-wide Shipping (Includes Transit Insurance). This does not apply to Australian remote island locations, some mainland remote locations or outside Australia. This fee will be added to your order once you have entered in your delivery and contact details at the check out stage. This nominal delivery charge only covers one delivery attempt. We therefore request you give us an address where some one is available to sign for delivery between 9am and 5pm weekdays. You can instruct us to ask the courier to leave your parcel unattended in a safe place. Please be aware that if anything happens to the parcel, neither us nor the courier company can be held responsible. Work addresses are a great delivery option!

Prices, special promotions and specifications of products may change without notice.

Security
All our e-commerce transactions as well as all content on this site is encrypted, making use of an SSL certificate with 256-bit encryption, as displayed by the SSL padlock icon up in the top left of your browser's address bar.

Warranty
Each product's warranty length is at the bottom of it's description. Primarily warranty covers defects in a product due to faulty materials or workmanship as long as the product is being used for its intended purpose. A product's respective warranty period is from the date of original purchase. To make a claim you will need your Cannon Online Invoice as proof of purchase. Items returned shall be at the expense and risk of the owner whilst in transit.

Not covered by warranty:

  • Fuse replacement - where the fuse is accessible from outside, the repair is not covered by warranty.
  • Any repairs which need to be made to any product due to abuse, dirt, negligence or moisture will not be covered by warranty.
  • Burnt speaker coils, crossovers or diaphragms.
  • Warranty is voided if someone other than the product's authorised service agent opens or attempts repair of a product.
  • Warranty does not cover cross-faders, phono/line switches, styli, guitar amplifier valves, lamps, leads and other items or accessories subject to wear and tear.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Availability
If any part of your order is not available we will notify you prior to processing it. At this point we will give you an ETA and you can elect to either wait, select an alternative if available or have a refund.

Shipping & Delivery
We mainly ship with Star Track Express and on occasion Australia Post. In most cases we now charge $15 Flat Rate Express Australia-wide Shipping (Includes Transit Insurance). We do not ship to Australian remote island locations or outside Australia. This nominal delivery charge only covers one delivery attempt.Therefore to avoid redelivery charges please ensure we have a delivery address where some one is available to sign during business hours as well as preferably a mobile phone number. We will phone you prior to dispatch and send you a tracking link once your order has left. All items are insured during transit. If are happy for the courier to leave your order in a safe place unattended please let us know any details when placing your order. Please be aware that this is at your own risk.

Returns Policy
Cannon Sound And Light Pty Ltd will accepted stock for a full refund or exchange within 14 days of delivery, provided:

  • it is in original, unopened and undamaged packaging
  • in the case of licensed software it is still sealed
  • you have beforehand contacted our Customer Service Officer for a return authorization
  • If goods are returned for any of the above reasons, any shipping costs must be paid for by the customer.
  • If Dead On Arrival, Damaged In Transit or Incorrectly Shipped by us we will organise for the collection of goods and cover the cost of return shipping.
  • Items returned more than 14 days after delivery, or in a damaged or un-sellable state will be exchanged/refunded at Cannon Sound And Light's discretion, possibly at a reduced refund or exchange value, less any return shipping costs borne by us
  • Please ensure that all products are suitably packaged in order to prevent damage during return shipping. We will not accept responsibility for goods, which are damaged whilst in transit back to us. Do not write on or attach labels directly to the product being returned; otherwise, the return may not be accepted, as stock and/or packaging will be deemed damaged

Privacy Policy

Our Privacy Policy can be read by clicking here.

Times

Our phones and email are attended to Monday to Friday 9AM - 5PM Australian Eastern Standard Time (GMT +10). As we are not always at our showroom during business hours it is best to phone and make an appointment. See Contact Us.

Also see FAQs

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