We trust that you will find using our Cannon Sound And Light site a grief free experience. Online accepted payment methods are Visa, Mastercard, PayPal, Google pay, zipMoney (6 months interest free) and Afterpay (take it home today / 8 week lay-by). If you have any online security concerns, phone orders are still welcomed. Direct Bank Transfer is also available as a payment option, giving you the convenience and efficiency offered by online ordering, without a credit card.
All prices are in Australian Dollars and inclusive of GST.
We charge $15 Flat Rate Express Australia-wide Shipping (Includes Transit Insurance). This does not apply to Australian remote island locations, some mainland remote locations or outside Australia. This fee will be added to your order once you have entered in your delivery and contact details at the check out stage. This nominal delivery charge only covers one delivery attempt. We therefore request you give us an address where some one is available to sign for delivery between 9am and 5pm weekdays. You can instruct us to ask the courier to leave your parcel unattended in a safe place. Please be aware that if anything happens to the parcel, neither us nor the courier company can be held responsible. Work addresses are a great delivery option!
Prices, special promotions and specifications of products may change without notice.
In the event that a product is listed at an incorrect price due to either a display error or typographical error, or an error in pricing information received from our suppliers, or an item is priced incorrectly, we have the right to refuse or cancel any orders placed for the said incorrectly priced product. If you have been charged for the purchase and your order is canceled we shall refund you for the full amount.
All our e-commerce transactions as well as all content on this site is encrypted, making use of an SSL certificate with 256-bit encryption, as displayed by the SSL padlock icon up in the top left of your browser's address bar.
Each product's warranty length is at the bottom of it's description. Primarily warranty covers defects in a product due to faulty materials or workmanship as long as the product is being used for its intended purpose. A product's respective warranty period is from the date of original purchase. To make a claim you will need your Cannon Online Invoice as proof of purchase. Items returned shall be at the expense and risk of the owner whilst in transit.
Not covered by warranty:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If any part of your order is not available we will notify you prior to processing it. At this point we will give you an ETA and you can elect to either wait, select an alternative if available or have a refund.
Shipping & Delivery
We mainly ship with Star Track Express and on occasion Australia Post. In most cases we now charge $15 Flat Rate Express Australia-wide Shipping. Transit insurance is included. Exclusions may include delivery of some bulky or heavy items to non metropolitan areas in WA and NT. We do not ship to Australian remote island locations or outside Australia. This nominal delivery charge only covers one delivery attempt.Therefore to avoid redelivery charges please ensure we have a delivery address where some one is available to sign during business hours as well as preferably a mobile phone number. We will phone you prior to dispatch and send you a tracking link once your order has left. All items are insured during transit. If are happy for the courier to leave your order in a safe place unattended please let us know any details when placing your order. Please be aware that this is at your own risk.
** We will not ship to Australia Post Parcel Lockers if you pay by credit card, Afterpay or zipMoney.
Cannon Sound And Light Pty Ltd will accepted stock for a full refund or exchange within 14 days of delivery, provided:
Our phones and email are attended to Monday to Friday 10AM - 6PM Australian Eastern Standard Time (GMT +10). As we are not always at our showroom during business hours it is best to phone and make an appointment. See Contact Us.
Also see FAQs.