Yes, weekdays between 10 am and 4 pm. For address, please see Contact page.
Yes, all prices are in Australian Dollars and inclusive of GST.
In certain cases, 'yes', see our Price Match Policy.
Either online (preferred), by email, over the phone or in person at our Brookvale warehouse.
A high percentage of the items listed are in stock. We try to keep the website as up-to-date as possible. For larger items, it may be a good idea to check they are available prior to placing your order. In the event of an ordered item not being immediately available, we will notify you as soon as possible with an ETA. If this is not soon enough for you, we may be able to in some cases, recommend a substitute or just refund your money.
It depends on who you are and what item you are after. If it is a brand that we import ourselves, quite possibly. There are also quantity discounts on the website for many items.
Yes, you will. If your goods are packed in a carton, it will be in a windowed envelope on the package. If your order is packed in a satchel, it will be inside with the goods.
We accept Mastercard and Visa (no surcharge), EFTPOS, direct bank deposit, PayPal, Money Orders and cash (at Brookvale showroom). We also offer Afterpay and zipMoney as interest-free payment options.
See shipping details.
Yes you can. If you select this option, we will send you a message once your order has been processed. Collection is between 10 am and 4 pm weekdays. For address, please see Contact page.
We try to get orders out as soon as possible. If you place your order before midday, chances are it will leave the same day. Please allow up to one business day for dispatch. If you are in a desperate hurry to receive an order, it is advisable to call us prior to placing it.
In the event of an ordered item not being immediately available, we will notify you as soon as possible with an ETA. If this is not soon enough for you, we may be able to in some cases, recommend a substitute or just refund your money.
Yes, it is insured for loss and damage from the moment it leaves the warehouse until you receive it.
If you instruct us to ask the courier to leave your parcel in a safe place unattended, please be aware that if it goes missing, neither we nor the courier company can be held responsible.
Please call us immediately in all of these cases. Unfortunately, mistakes sometimes happen, and freight occasionally goes astray.
If there are suppose to be 3 cartons according to the courier delivery docket, and the driver only arrives with 2, please do not sign for the full delivery. In this case, please get the driver to note down the shortage and then immediately let both the courier company and us know about it.
It depends on where you are. Delivery to most places between Melbourne and Brisbane is the next day. For small items, where possible, we use Overnight Satchels which cover most of the capital cities. On the dispatch day, you will receive an email with all the consignment details, as well as the probable delivery day at around 4 pm Sydney time. There is a Transit Time calculator at www.startrack.com.au.
Please let us know straight away and we will get it replaced as soon as possible. Please ensure you have all the original packaging. In most cases, the item should be covered by warranty. Most items have the warranty length on their webpage at the bottom of their descriptions. Learn what is covered by warranty
We will accept stock for a full refund or exchange within 30 days of delivery, provided:
Please notify us straight away. A product's respective warranty period is from the date of original purchase. To make a claim you will need your Cannon Sound And Light Invoice as proof of purchase. Items returned shall be at the expense and risk of the owner whilst in transit. When you contact us we will advise you of the procedure to follow depending on what the problem is.
Read our Privacy Policy.