FAQ

Can I visit the Brookvale showroom?

Yes weekdays between 11am and 3pm. It is advisable to phone prior to coming in as we are often offsite. For address please see Contact page.

Do the prices on the website include GST?

Yes all prices are in Australian Dollars and inclusive of GST.

I have seen the same product cheaper elsewhere. Will Cannon match the price?

In certain cases 'yes', see our Price Match Policy.

How do I place an order?

Either online (preferred), by email, over the phone or in person at our Brookvale warehouse.

Is it safe to place online orders via this website?

Are all the items on the website in stock?

A high percentage of the items listed are in stock. We try to keep the website as up to date as possible. For larger items it may be good idea to check they are available prior to placing your order. In the event of an ordered item not being immediately available we will notify you as soon as possible with an ETA. If this is not soon enough for you we may be able to in some cases recommend a substitute or just refund your money.

Do you accept trade and wholesale orders?

It depends who you are and what item you are after. If it is a brand that we import ourselves, quite possibly. There are also quantity discounts on the website for many items.

Will I receive a Tax Invoice with my order?

Yes you will. If your goods are packed in a carton it will be in a windowed envelope on the package. If  your order is packed in a satchel it will be inside with the goods.

What payment methods do you accept?

We accept Mastercard and Visa (no surcharge), EFTPOS, direct bank deposit, PayPal, Money Orders and cash (at Brookvale showroom). We also offer Afterpay and zipMoney as interest free payment options.

Do you charge for delivery?

See shipping details.

Can I collect my order from the warehouse in Brookvale?

Yes you can. If you select this option we will send you a message once your order has been processed. Collection is between 11am and 3pm weekdays. For address please see Contact page.

How quickly will my order be dispatched?

We try to get orders out as soon as possible. If you place your order before midday, chances are it will leave same day. Please allow up to one business day for dispatch. If you are in a desperate hurry to receive an order it is advisable to call us prior to placing it.

In the event of an ordered item not being immediately available we will notify you as soon as possible with an ETA. If this is not soon enough for you we may be able to in some cases recommend a substitute or just refund your money.

Is my order insured during transit?

Yes, it is insured for loss and damage from the moment it leaves the warehouse until you receive it.

If you instruct us to ask the courier to leave your parcel in a safe place unattended, please be aware that if it goes missing, neither we nor the courier company can be held responsible.

What do I do if my order arrives and it is damaged or part of my order is missing?

Please call us immediately in all of these cases. Unfortunately, mistakes sometimes happen and freight occasionally goes astray.
If there are suppose to be 3 cartons according to the courier delivery docket, and the driver only arrives with 2, please do not sign for full delivery. In this case please get the driver to note down the shortage and then immediately let both the courier company and us know about it.

How long will it take for my order to be delivered once it is dispatched?

It depends on where you are. Delivery to most places between Melbourne and Brisbane are the next day. For small items,  where possible, we use Overnight Satchels which cover most the capital cities. On the dispatch day, you will receive an email with all the consignment details, as well as the probable delivery day at around 4PM Sydney time. There is a Transit Time calculator at www.startrack.com.au.

What do I do if I find that an item is faulty the first time I go to use it?

Please let us know straight away and we will get it replaced as soon as possible. Please ensure you have all the original packaging. In most cases, the item should be covered by warranty. Most items have the warranty length on their webpage at the bottom of their descriptions. Learn what is covered by warranty

Can I return an item?

We will accept stock for a full refund or exchange within 30 days of delivery, provided:

• it is in original, unopened and undamaged packaging
• in the case of licensed software such as PCDJ or BassBox Pro it is still sealed
• you have beforehand contacted us for a return authorization
• If Dead On Arrival, Damaged In Transit or Incorrectly Shipped by us we will organise for the collection of goods.
• If goods were returned for any reason not covered above, any shipping costs must be paid for by the customer.
• Items returned more than 30 days after delivery, or in a damaged or un-sellable state will be exchanged/refunded at Cannon Sound And Light's discretion, possibly at a reduced refund or exchange value, less any return shipping costs borne by us
• Please ensure that all products are suitably packaged in order to prevent damage during return shipping. We will not accept responsibility for goods, which are damaged whilst in transit back to us. Do not write on or attach labels directly to the product being returned; otherwise, the return may not be accepted, as stock and/or packaging will be deemed damaged

What do I do if I have a warranty claim?

Please notify us straight away. A product's respective warranty period is from the date of original purchase. To make a claim you will need your Cannon Online Invoice as proof of purchase. Items returned shall be at the expense and risk of the owner whilst in transit. When you contact us we will advise you of the procedure to follow depending on what the problem is.

Can I see your Privacy Policy?

Read our Privacy Policy.